Value Creation Awards

The FSN Value Creation Award is part of setting the tone from the top. Portfolio companies are assessed according to the following criteria:

Shown strong value creation, measured by value uplift
Demonstrated operational action
Achieved organic revenue and EBITDA growth
Executed strategy effectively and successfully

Winner of FSN Capital’s Value Creation Award

Winner 2024 — Lobster

This year’s winner is Lobster, a leading European software company dedicated to connecting people and data for a better future. The Lobster Data World is a global data ecosystem that provides a 360° data view and empowers teams to solve challenges effectively by unlocking the full potential of their data.

Since becoming an FSN Capital VI portfolio company in February 2023, Lobster has consistently followed the FEF process, with a collaborative approach to strategy and execution. They have set clear strategic priorities and have created detailed action plans for how to reach these targets. In 2024, Lobster made strong progress on its strategic priorities, resulting in remarkable growth. It distinguished itself through digital innovation, particularly in artificial intelligence (AI). By integrating AI into its platform and operations, Lobster has significantly enhanced efficiency and customer experience.

AI-driven automation has improved in-platform customer support effectiveness by 20%, reducing ticket response times, increasing personalized engagement based on previous user interactions, and enabling proactive support that anticipates customer needs before a request is submitted.

Additionally, AI has accelerated Lobster’s software development processes by streamlining workflows through automated code generation, intelligent bug detection, and AI-driven testing.

As part of implementing FSN’s FEF expectations, Lobster has also integrated ESG into its core operations and commercial strategy. With an ESG Officer who also serves as the strategy officer, the company aligns ESG topics with its business strategy.

Lobster supports its customers on their sustainability journeys by providing advanced data integration solutions that streamline ESG reporting and capture emissions data in real time. Meeting market demands, Lobster has also committed to the Science Based Targets initiative (SBTi). By leveraging FEF and unlocking key value creation levers, Lobster is positioning itself for long-term success.

By leveraging FEF and unlocking key value creation levers, Lobster is positioning itself for long-term success.